Professional Background
More than 18 years running the work itself: billing operations, coding, AR follow-up, denial management, payer coordination, and offshore team development, culminating in founding RCM Staff.
My career has followed one thread: making U.S. revenue cycle work run cleanly, then teaching teams to do the same. It started in quality, auditing billing and coding interactions at TeleTech and SPi Healthcare, where root-cause analysis and calibration became habits. It grew into operations leadership at Abacuz Global Solutions and twelve years as Medical Billing Manager at WRS Health, managing the end-to-end revenue cycle for behavioral health groups with multi-million-dollar monthly revenue.
Day to day, that meant owning the full physician billing cycle: eligibility and benefits verification, claims creation, rejections and denial management, payer follow-up, payment posting, and accounts receivable, plus staffing, training, and calibrating the offshore teams doing the work. In 2024 that experience became RCM Staff, where I now build Philippine-based revenue cycle teams for U.S. healthcare organizations as a founder, with my name on the outcome.
RCM Staff provides U.S. healthcare organizations with experienced offshore revenue cycle teams in the Philippines, delivered as staffing-as-a-service across the full physician billing cycle, from patient registration to A/R follow-up, using HIPAA-aware talent that works inside each client’s systems.
Managed the end-to-end revenue cycle for behavioral health groups with multi-million-dollar monthly revenue, leading the staffing and daily operations of a team of claims representatives.
Managed the overall revenue cycle for multi-specialty groups with multi-million-dollar monthly revenue, leading staffing and operations across claims creation, rejections, payment posting, A/R, and denial management.
Audited phone and back-office interactions between customer service representatives, medical office staff, and patients on medical billing and coding inquiries.
Led a team handling medical billing and coding inquiries, auditing interactions and driving performance through coaching and structured improvement programs.
[Kevin to confirm] Earlier roles prior to 2011 can be added here to reflect the full 18+ years.
A one-page résumé (PDF) is available for reference.