Founder Notes
From Medical Billing Manager to Founder: Why I Built RCM Staff
How more than 18 years inside U.S. healthcare revenue cycle operations led me to build an offshore medical billing company in the Philippines.
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Notes from the field
First-person perspectives on revenue cycle management, offshore healthcare operations, and the technology shaping medical billing, written from experience, not theory.
Medical Billing PhilippinesRCM OutsourcingBehavioral Health BillingAR & Denial ManagementOffshore Team BuildingFounder Notes
Planned topics
Articles in progress. Check back soon.
- AR & Denial Management What 18 Years in Medical Billing Taught Me About Accounts Receivable Hard-won lessons on why A/R ages, what actually moves the needle, and how to keep a book of business clean.
- Medical Billing Philippines Why I Built RCM Staff in the Philippines The case for offshore revenue cycle teams built on experience, accountability, and sustainable careers.
- RCM Outsourcing What U.S. Practices Get Wrong About Offshore Medical Billing The assumptions that lead practices to bad offshore experiences, and what to do instead.
- Offshore Team Building How I Evaluate Medical Billing Candidates What I look for beyond certifications when hiring billers, coders, and A/R specialists.
- RCM Outsourcing Why Offshore Healthcare Operations Require More Than a BAA A signed BAA is the starting line for compliant offshore RCM, not the whole race.
- Founder Notes How Technology Is Changing Medical Billing Operations Where automation genuinely helps revenue cycle teams, and where human judgment still wins.
- Offshore Team Building What Medical Billing Companies Should Look for in Offshore Teams A buyer's checklist for RCM vendors and billing companies evaluating offshore partners.